You can request the deletion of your personal data processed by NextUp at any time, in accordance with Article 17 GDPR. This page describes the procedure.
1. Submit your request
Send your request by one of the following means:
- by email to hello@nextup.group, subject “Delete my data”;
- through the contact form, subject “Personal data / deletion”;
- by post: AGENCE PARTENAIRE SERVICES, 6 rue d’Armaillé, 75017 Paris, France.
Please state the email address linked to your NextUp account and, where applicable, the connected social media account(s). We may ask you to confirm your identity.
2. What is deleted
- your user account and settings;
- the access tokens for your connected social media accounts;
- data obtained from those networks (account information, scheduled content, statistics);
- the CRM data in your workspace, after you have had the opportunity to export it if you wish.
3. Timeframe
We acknowledge your request and process it within a maximum of one month. Technical backups are purged according to their rotation cycle. Some data may be retained where required by law (for example, invoices for 10 years), on a strictly limited basis.
4. Revoking access from your social networks
Independently of your request, you can immediately remove NextUp’s access:
- Facebook / Instagram / Threads: Settings & privacy → Settings → Apps and websites (Facebook) or Accounts Center → Permissions, then remove NextUp;
- YouTube (Google): myaccount.google.com/permissions;
- TikTok: Settings and privacy → Security → Apps and services;
- LinkedIn: Settings → Data privacy → Permitted services.
Once you revoke access, NextUp can no longer access those accounts. To erase data already collected, send us a request as described above.
5. Confirmation
You will receive a confirmation once the deletion is complete. If you encounter any difficulty, you may contact the CNIL (www.cnil.fr). See also the privacy policy.