This English version is provided for convenience. In the event of any discrepancy, the French version prevails.
This policy explains how AGENCE PARTENAIRE SERVICES (“we”) processes personal data collected through the nextup.group website and the NextUp platform (frontendnextup-production.up.railway.app), in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act.
1. Data controller
AGENCE PARTENAIRE SERVICES, SAS, SIREN 948 844 394, 6 rue d’Armaillé, 75017 Paris, France. Contact for any data-related question: hello@nextup.group.
2. Data processed on the website
Contact form
- Data: name, email address, company (optional), subject and content of the message.
- Purpose: answering your request and, where applicable, following up on the business relationship.
- Legal basis: pre-contractual measures taken at your request and our legitimate interest in answering enquiries (Art. 6(1)(b) and 6(1)(f) GDPR).
- Retention: 3 years from the last contact.
Free audit and assistant
Your answers to the free audit are processed only in your browser to calculate your result; they are not sent to us. They are kept for the browsing session (session storage, cleared when you close the tab) in order to display the detailed result. The website assistant is a guided assistant with predefined answers: it does not record the conversation.
If you ask to receive your action plan, we receive your name, email address, phone number and company website (optional), your company name, industry and size, your role, as well as your answers and score. This information is recorded in our customer relationship management (CRM) tool in order to send you your action plan, offer you a demo and contact you about it. Legal basis: pre-contractual measures taken at your request. Retention: 3 years from the last contact.
Email open measurement: only if you tick the dedicated box, the email containing your action plan includes an invisible image and tracked links that tell us whether it was opened and whether you clicked the booking link, so that we can follow up on your request. Legal basis: your consent, which you can withdraw at any time by writing to us; you can also block automatic image loading in your email client. Without your consent, no measurement takes place.
Technical data
The hosting server records technical logs (IP address, date, requested page, browser) for security and operational purposes, kept for a limited period. The website uses no third-party analytics, no advertising and no tracker requiring consent (see the cookie policy).
3. Data processed in the NextUp platform
User account
Identity, email address, login information, account settings and, where applicable, billing data. Legal basis: performance of the contract. Retention: for the lifetime of the account, then as required by law (notably 10 years for accounting records).
Connected social media accounts
When you connect an account (for example Facebook, Instagram, Threads, TikTok, YouTube or LinkedIn, depending on the integrations available), we receive, with your explicit authorisation, the access tokens and information needed to provide the service: account or page identifiers and names, content you publish or schedule through NextUp, and related statistics.
- This data is used only to provide the features you use (publishing, scheduling, analytics).
- It is never sold or used for advertising purposes.
- You can revoke access at any time from NextUp or from the settings of the relevant social network.
Use of these services is also subject to the terms of the platforms concerned. For YouTube: YouTube Terms of Service and Google Privacy Policy. Access granted through Google can be revoked from the Google account security page.
CRM data entered by our customers
For contact and lead data that you import or enter in the CRM, you are the data controller and AGENCE PARTENAIRE SERVICES acts as a processor within the meaning of Article 28 GDPR: we process this data only on your instructions and to provide the service.
4. Recipients
Data is accessible to authorised staff of AGENCE PARTENAIRE SERVICES and to our technical providers (website hosting, platform and database hosting, email delivery), who are bound by confidentiality and security commitments. It is shared with social networks only to the extent necessary to carry out the actions you request (for example, publishing a post).
5. Transfers outside the European Union
Some providers may be located, or have technical resources, outside the European Union. In such cases, transfers are governed by an adequacy decision (notably the EU–US Data Privacy Framework) or by the European Commission’s standard contractual clauses.
6. Security
We implement appropriate technical and organisational measures: encrypted connections (HTTPS), access control, environment isolation and protection of access tokens.
7. Your rights
You have the rights of access, rectification, erasure, restriction, objection and portability, as well as the right to set instructions regarding your data after your death. To exercise them: hello@nextup.group or by post to our registered office. We respond within one month. A detailed procedure is available on the Data deletion page.
You may lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or with your local supervisory authority.
8. Changes
This policy may change. The date of the latest update is shown at the top of the page.